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Dispatch & Delivery

So, you've decided to take the plunge and secure that piece you've been eyeing off for months. Congratulations, and thank you for choosing to shop with Harpers Project. What now...

Delivery Types

We work closely with a handful of third party logistics partners to ensure the safe and efficient delivery of your items. Depending on the size, weight and fragility of your items, as well as your location your location, you may have different delivery options. Please see below approximate transit times for your location outlined below.

Small Parcels:

Small items including Zodiac Prints and Notebooks are shipped using AusPost Express satchels and are delivered within 3 - 10 business days.

Medium Parcels:

Medium items including Candles, Umbrellas, Sling Chairs and small Stools are shipped using Sendle and are delivered within 2 - 14 business days.

To minimise handling and ensure the safety of customers and staff, all Sendle deliveries are booked as Authority To Leave due to the ongoing COVID crisis.

Large Parcels:

All large furniture items are shipped using one of the following logistics partners:

  • Hunter Express: Australia Wide
  • Assembly Now: VIC & Metro NSW
  • MoveMyStuff: VIC (NSW weekends only) 
  • Mullumbimby Removals: Northern NSW & QLD 
  • Thompson Removals: WA, NT, TAS & Northern QLD

*Please note delivery service will vary depending on location and items in order*

Transit times

VIC

2 - 5 business days

NSW, QLD, SA Metro

5 - 10 business days

NSW, QLD, SA Regional

10 - 14 business days

WA, NT & TAS

14+ business days

 

Scheduled for Dispatch

When an order has been “Scheduled for Dispatch”, this is Harpers Project confirming that your items are ready to be sent, and that we have scheduled dispatch with the appropriate logistics provider. Please refer to your “Scheduled for Dispatch” email to confirm which logistics provider has been allocated to deliver your order.

 From here, Estimated Dispatch Times apply. This indicates the period of time between scheduling dispatch, and your item/s being collected by the logistics provider.

Please refer to the table below for an Estimated Dispatch Times guide, as indicated by each respective third-party logistics partner.

 

Service Provider

Estimated Dispatched Times

Hunter Express

Dispatched every Monday

Assembly Now

2-5 business days

MoveMyStuff (VIC)

MoveMyStuff (NSW)

2-5 business days

5-10 business days (weekend delivery only)

Thompson’s Removals

7-14 business days

Mullumbimby Removals

1-4 weeks

  

Following this, standard transit times apply.

Please know we will always do our best to prioritise any urgent orders. Just contact us at info@harpersproject.com if you have any specific requests.

Do you ship to my area?

Harpers Project ships Australia wide. However as we operate solely out of Melbourne, shipping larger or fragile items to particular locations can be quite costly. As such, we will need to issue you with a personalised shipping quote before processing your order to ensure you are okay with the delivery fees.

Please contact us on info@harpersproject.com for a customised delivery quote to your location.

Delivery Services

2 Man Delivery:

This is our standard delivery service, which includes item/s being carried to your door and does not include installation, rubbish removal etc.

White Glove Service:

We are able to offer a White Glove delivery service to the majority of our locations. This can include item/s being carried and placed inside the home, assembled (where applicable) and rubbish taken away.

*please note each additional service is priced individually*

If you are interested in this service but do not see it as an option at checkout, please contact us at info@harpersproject.com and we will do our best to facilitate this for you.

Delivery Process

Once your order is ready for dispatch, we will select the most suitable removalist service for your orders size, and your location.

Once this has been collected by one of our logistics partners, you will be contacted by them directly to confirm a suitable delivery date and time.

If you have scheduled a delivery and miss this window, your item/s will be returned back the warehouse and re-delivery will be scheduled. Please note in this instance, a re-delivery fee may apply.

For specific requests such as split shipment, delayed delivery or storage, please contact us at info@harpersproject.com and we will do our best to facilitate your requests where possible.